Veelgestelde vragen
When will my order arrive?
Orders are processed within 1–3 business days.
Delivery within the European Union typically takes 3–7 business days, depending on your location. You’ll receive a tracking link once your order ships.
How much does shipping cost?
Shipping fees are calculated at checkout based on your destination.
Occasionally, Elora Vale offers 3.95 EU shipping during special promotions or limited launches.
What should I do if my package is delayed or lost?
If your order hasn’t arrived within the expected timeframe, contact us at contact@eloravale.com.
We’ll coordinate with our external logistics partner to locate your shipment or arrange a replacement.
Are your bags vegan or made of real leather?
Our collections feature both premium PU leather and genuine leather pieces.
Each product page clearly states the material so you can choose what fits your lifestyle and values.
Wat zijn de verzendkosten?
De verzendkosten worden berekend op basis van je locatie en de artikelen in je bestelling. Je ziet de verzendkosten altijd voordat je afrekent.